Privacy Policy of Commercial Motors (Wales) LTD
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At Commercial Motors (Wales) LTD, we are committed to protecting and respecting your privacy. This policy explains how we collect, use, share, and safeguard your personal information when you visit our website or engage with us.
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1. Information We Collect
We collect personal data necessary to provide you with our products and services. This may include:
- Your name, address, phone number, email address
- Date of birth
- Vehicle details (registration number, VIN, mileage, warranty info)
- Details of transactions, inquiries, or service bookings
- Your IP address, browser type, device information
- Your location data (if permitted)
- Cookies and analytics data (see our Cookie Policy)
- Voice recordings of calls to our customer service
- Business-related info (job title, company name, contact details)
- Sensitive data (only with explicit consent), such as medical info under schemes like Motability
2. How We Use Your Information
We process your data to:
- Fulfill your orders and service requests
- Communicate about your vehicle, repairs, warranties, or payments
- Send you updates, promotions, and tailored offers (if you’ve opted-in)
- Improve our website and services through analytics
- Conduct market research
- Operate campaigns, competitions, and promotions
- Protect our systems and comply with legal obligations
- Address safety notices or recalls
You can withdraw your consent for marketing communications at any time via the unsubscribe options.
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3. Sharing Your Data
We do not sell your personal information. We may share data with:
- Service providers (e.g., roadside assistance, repairers)
- Professional advisors or legal entities
- Group companies and partners (e.g., Volkswagen UK, Isuzu UK, MAN UK) for order fulfillment or support
All third parties are contractually obliged to protect your data and only use it for specified purposes.
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4. Data Retention
Your data is retained:
- For 6 years after our relationship ends (e.g., vehicle sale, lease)
- For 1 year and 6 months after initial inquiry or contact, unless a further relationship occurs
Legal obligations may require longer retention, such as defending legal claims or complying with laws.
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5. Data Security
We implement robust measures, including:
- Secure storage and encrypted communications
- Restricted access to your data
- ISO 27001 certification standards
While we do our best, internet-based data transfer cannot be guaranteed as completely secure.
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6. Your Rights
You have the right to:
- Access the personal data we hold about you
- Correct or update your information
- Withdraw consent for marketing
- Object to our processing based on legitimate interests
- Erase or restrict your data
- Transfer your data to another service provider
Requests can be made by contacting us, and we will respond within 30 days.
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7. Cookies and Tracking
We use cookies and analytics tools to enhance your experience. Details are outlined in our Cookie Policy.
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8. Contacting Us
If you have questions or wish to exercise your rights, or if you want to update your information, please contact our Data Protection Officer at: